Our People

Insight to Influence offers a multi-disciplinary team with expertise in psychology, organisational development, leadership, safety, technology, research, strategy development, business transformation and project management. Our internal governance, knowledge sharing and collaborative practices provides clients with access to our collective talents delivering optimal value whilst maintaining disciplinary focus, innovation and development in our distinct specialist areas.

Nicole Barrett

Founder / Psychologist - Principal Consultant (Organisational Development)

Nicole BarrettNicole Barrett is a vibrant and engaging practitioner who easily connects with people from the boardroom through to frontline operations. She is 'big picture' and outrageously creative, yet works from the basis that innovative strategy development and improvement interventions must be founded on rigorous analysis and research so that investment decisions and actions are purposeful and valued by her clients. Nicole's career in organisational psychology was sparked by an interest in anthropology which led her to specialise in leadership, culture and group dynamics occurring in the workplace. She is a strategic thinker, proficient planner and project manager of multidisciplinary teams. Her reputation is based on her ability to work from the conceptual through to solution design and delivery of quality outcomes.

After heading up her private practice for 10 years, Nicole took the opportunity to work with a consulting firm to the infrastructure industry. This role saw Nicole assigned to major commercial development, water, rail and road projects, both in Australia and overseas. Nicole then accepted the role of Senior Culture Consultant for Origin Energy, working with leaders through to frontline operations in Australia, New Zealand and PNG. This experience further developed her perspective on the realities of operating in complex organisations and served to strengthen her consultancy practice.

Nicole's industry experience includes education, tourism, hospitality, oil and gas, telecommunications, manufacturing, infrastructure, construction, engineering, local and state government, professional services, not for profits, energy, banking, and aviation. She has successfully led many culture transformation projects where the accurate diagnosis of the current state and her work to align and develop committed leadership teams have been key contributors to the realisation of measurable business benefits. In more recent years Nicole developed a keen interest and specialised in the area of safety culture where she designed and delivered a longitudinal research program which is recognised as leading practice in terms of method, rigor and results. For example, her work with Contact Energy led to targeted interventions with measurable performance improvements year on year and the client received the Deloitte Energy Excellence Award for their 'changing culture' initiative (2016). Nicole has replicated her safety culture improvement program with similar clients in the energy industry.

Nicole is committed to lifelong learning and continues to shape her knowledge and development journey. She is ICAM accredited to lead safety investigations and has access to many restricted psychological tests and tools such as PRISM Brain Mapping, the 16PF, MLQ and MBTI. She is a registered psychology supervisor and mentor for Queensland universities as well as a recognised speaker and author of our Insights Blog. In 2015, Nicole presented her safety culture research at the ISPSO Conference held in Rome, Italy (ISPSO AM2015 Researching and Transforming Safety Culture Nicole Barrett.pdf). In 2017, Nicole 'shined the light on culture' at the Leading Now Summit and in 2018 she led a master class on ‘coaching for impactful leadership of change' at Melbourne's Convergence Change Management Conference. Nicole continues to guest lecture Masters students of Griffith University on a periodic basis.

Nicole holds an Honours Degree in Psychology and Diploma of Applied Science and is registered with the Psychology Board of Australia.

Andrew Chantler

General Manager - Principal Consultant (Technology and Process)

Andrew ChantlerAndrew Chantler possesses exceptional talents and accolades and has a calming ‘never any problem' attitude. He is a credible, reliable and innovative ICT professional with extensive experience in both operational and portfolio/project management roles. Andrew has consulted to all three levels of government as well as the private sector. His client industry groups range from education, defence and health through to banking, utilities and warehousing. Andrew is a highly creative individual with a strong aptitude for process improvement and effective management of change.

Andrew completed military service as a commissioned Officer in the Australian Army (Intelligence Corps) and since held numerous senior management positions and consulting assignments. The culmination of this broad experience affords him the ability to operate successfully in complex environments and bridge the divide between strategic, operational and tactical activities. Andrew was the founder and Managing Director of GMT People which was recognised on BRW's Fast 100 list for 3 consecutive years while under his leadership. Another of Andrew's achievements was the development and implementation of an Intelligence Command Support System for the Australian Army. He was also responsible for four key security and three internet-based projects with Queensland Health and the IT Security Consultant for Suncorp Metway where he developed and implemented the electronic commerce security policy, standards, guidelines and procedures.

Aside from his impressive career achievements, Andrew is a humble, resourceful and engaging character who knows how to get the job done. He possesses an elevated work ethic and demonstrated skills in leadership and management, strategic planning, business analysis, risk management and software design, development and deployment. Andrew has now accumulated over 20 years' consultancy experience. He is a pragmatic, results oriented consultant with highly developed communication and influencing skills. He has a passion for mentoring and coaching and a solid track record in successfully partnering clients and delivering measurable benefits to all stakeholders.

Andrew holds a Master of Management Studies (Project Management) and Bachelor of Applied Science (Information Technology).

Christine Milicich

Principal Consultant - Organisational Development

Christine MilicichChristine is a sharp, and very straight, shooter who is passionate about working in complex environments during times of change. Her talents have seen her successfully consult to senior leaders, and their teams, enabling them to work through challenges that often have no ready solutions.

Christine has extensive experience as an internal and external consultant across a range of industry sectors. She works with executives and senior leaders to progress business issues, develop strategy and create performance cultures. Clients describe Christine as focused and results oriented with the flexibility to shift gears and work with the emergent or what is required in any given moment.

Christine's career has seen her work on projects achieving as much as a 20% increase in employee engagement, performance delivery 3 months ahead of schedule, significant cost savings and reductions in industrial disputes. She works well to deadlines and delivers within budget. Some of her better-known clients include Origin Energy, Westpac, International Paper, CBE, Ingram Micro, Eagle Technology, Caltex, Air New Zealand, Ports of Auckland, Transpower NZ, NZ Equestrian Federation and Auckland City Council.

Christine has a sound understanding of what is required from leaders, and their teams, to transform their role and achieve exceptional performance and business impacts. She is a master coach and developed a systemic team coaching approach whilst leading her own international consulting company in New Zealand. The work she does embraces the complexity of organisational life and supports leaders to take pragmatic yet authentic role actions and meet the challenges presented by their people, stakeholders, the market and global and environmental concerns.

Christine is the author of Making Choices, Taking Chances; Self-Reliance.

Christine holds a Degree in Organisation Analysis & Leadership and is an accredited practitioner in PRISM Brain Mapping and other psychometric tools.

Emee Botha

Principal Consultant - Organisational Development

Christine MilicichEmee possess a diverse set of skills and brings to her leadership development practice more than 25 years of senior level management consulting experience spanning multiple industries and continents. Her broad experience in strategy development and alignment of internal business practices and processes to organisational goals complements her passion for people. Emee believes that organisations change through growing leaders that not only produce outstanding performance and results, but who also contribute to their society. Her sectors include government (State and Local), infrastructure and construction, oil & gas, mining & pipelines, manufacturing, education and healthcare.

As a management consultant, Emee has worked for DnA Consultants PL and Evans and Peck on projects such as WaterSecure's Western Corridor Recycled Water, Gateway Upgrade, Gold Coast Desalination Plant, Luggage Point Alliance and Eastern Pipeline Alliance. She also delivered safety leadership and consulting services on behalf of DuPont Sustainable Solutions which included working with clients such as Titan Energy Services, Atlas Drilling and CS Energy.

Emee enjoys working with senior level executives and with women in leadership roles and consequently is the originator and driving force behind PADKOS, a leadership development forum for women in the workforce that provides an environment for discovery and growth. She has brought her skill set to NGOs in the areas of international humanitarian project design, training and consulting with community-based projects for disadvantaged communities locally and internationally.

Emee holds a degree in Psychology, Honours in Communications and Training and is accredited to facilitate a range of psychometric assessments such as Human Synergistics, Hogan Personality Profile and the Leadership Circles.

Bill Andrew

Principal Consultant - Organisational Development

Bill AndrewBill is a talented consultant who works within the fields of organisational and individual development, with particular focus on assisting the development of leaders through effective coaching practices.

In order to deliver advanced coaching to create sustainable high performance outcomes, Bill utilises his extensive experience in senior line management and executive consulting, gained throughout his 15+ years working across a wide range of organisations in both Australia and New Zealand. Bill's involvement stretches over a diverse range of industries as summarised above.

Bill has assisted leaders to fulfil their roles more effectively - results of his coaching include:

  • More strategic approach.
  • Improved executive team functioning.
  • Effective change/transition management and leadership.
  • The ability to identify strengths and build on them, the ability to recognize limiting characteristics and address them.

Bill is also involved in:

  • CEO Mentoring – not for profit organisations
  • Mentoring for Graduate Women QLD

Bill is a accredited in a range of psychometric assessments such as The Leadership Circle Profile and Saville Consulting's WAVE, 360 and Swift Aptitude Assessment tools.

Vern Pilkington

Senior Associate - Organisational Development

Vern PilkingtonVern is an endearing and authentic character who quickly establishes rapport with our clients. He has 30 plus years in senior management and consultancy positions that align people with business strategies in order to drive improved performance. He is a trusted human centric business advisor with extensive and broad-based international consulting experience in Organisational Development, Learning and Development and HR leadership that has improved his clients' performance across a wide spectrum of industries.

Vern is an excellent communicator from the executive suite to shop floor. He is a proven business leader who is charismatic, adventurous, pragmatic, adaptable and culturally savvy with a decade of experience living and working across the Asia Pacific, Europe, United States, Middle East and Africa regions.

Vern is committed to improving the value of HR systems as well as finding innovative ways to develop and deliver meaningful learning pathways. He has a long-standing track record in all HR activities from HR organisational design and implementation, business strategy, implementation, stakeholder management, leadership development, employee relations, talent attraction and retention (multi-site/country organisations), talent management (capability/training development and delivery) team building, performance management, succession planning, acquisition and integration. Vern also recognises and works with the compliance aspects of people management as measurement and reporting, health safety and environmental, union and facilities management.

Vern holds an Advanced Management and Train the Trainer Certificate, is a registered DISC profiler and facilitator of Steven Covey's 7 Habits, a Six Sigma Green Belt and studied the Fundamentals of Psychology at Auckland University.

Ralph Gartner

Senior Associate - Organisational Development

Ralph GartnerRalph escaped from school at the earliest possible opportunity entering the workforce as an apprentice motor mechanic. After a long period of having 'more jobs that hot breakfasts' he stumbled across his vocation as a result of spending time as a volunteer at a Youth Refuge in the inner western suburbs of Sydney. That experience triggered the desire to find meaningful work and take up roles and opportunities where he could add value by being a catalyst for the growth and development of people and the social systems in which they participate. Over the next decade he went from youth worker to counsellor/psychotherapist in private practice and then in 1996 into his first formal role as an internal organisational development consultant.

Ralph has accumulated 20 years consulting experience in both internal and external roles. He has coached leaders and teams in public sector, corporate and SME organisations. Ralph views the purpose of his role as providing a balance of support and challenge to leaders and teams so that they develop their capacity to address the leadership and management challenges they face in their roles and organisations.

Parallel to finding his vocation he discovered a passion for learning and embarked on a journey of personal and professional development which continues to this day. This journey has taken him into the fields of social, behavioural and organisational psychology and more recently into how neuroscience can be applied when transforming ourselves and our businesses.

Ralph is a pragmatic, results oriented consultant with highly developed communication and influencing skills. He has a solid track record of successfully partnering with a range of internal and external stakeholders to deliver on projects.

Ralph is a Master Practitioner of Neuro-linguistic Programming (NLP), holds a Graduate Diploma in Ontological Coaching, Certificate IV in Safety Leadership and Certificate IV in Training and Assessment

Catherine Medhurst

Senior Associate - Organisational Development

Catherine MedhurstCatherine is a passionate and qualified Human Resources professional with a strong commercial background. Leveraging nearly 20 years of strategic and operational experience in HR across multiple industries and locations, her capabilities and talents are far reaching. Catherine is an influential strategic communicator and master coach. She has extensive organisational capability development expertise in the design and facilitation of employee engagement and change programs, talent management, leadership and management development, effective teams. Her commercial acumen, creative thinking and problem solving is supported by her analytical skills and understanding metrics that inform the design of her people strategies and interventions.

Catherine is a trusted business partner and adviser and committed to leading with a learning and growth mindset.

Catherine is a certified IECL Coach, PROSCI and MSCEIT practitioner as well as accredited in a range of psychometric assessments such as The Leadership Circle Profile and Korn Ferry Hay Group.

Lucy Prieto

Senior Associate - Psychologist

Christine MilicichLucy understands how mental illness impacts the way that people behave at work and the ways in which everyone can learn to work efficiently and in harmony. With over 20 years' experience in private clinical psychology work, Lucy is a key resource for Insight to Influence's workplace health and well-being program. She has worked as a psychologist in both the government and commercial sectors and specialises in personal coaching and development, assessment and the treatment of depression, anxiety, pain management, personality disorders, grief, stress and much more.

Lucy is a leading specialist in the diagnosis and treatment of adult ADHD which often goes undetected if not identified in early childhood. Her initial partnership with the founder of Insight to Influence commenced in the 1990s. Since then the two Psychologists, Lucy and Nicole, have worked on several projects including their collaboration in the development of the 'helping hands' program. This is designed to raise awareness, normalise, support and be proactive about mental health in the workplace.

Lucy's programs permit individuals and teams to work with day to day stressors and anxiety that personal and organisational contexts can trigger. Her focus is on helping client's practice and learn new coping skills as well as build resilience in order to operate more effectively at work. Lucy and Nicole collaborate on our research and evaluation-based projects where rigor and reliability are essential to achieving quality and meaningful data.

Lucy holds a Graduate Diploma in Psychology, Diploma of Applied Science, Diploma of Business and is a registered practitioner with the Psychologist Board of Australia.

More Talent

Peter Shields

Principal Consultant - Organisational Development

Before professional coaching and consulting Peter enjoyed a successful management career within the Industrial Chemical Industry. His love and respect for people led him to study Creativity Psychotherapy and the practice of Counselling followed before he transitioned towards Executive Coaching to serve individual and organizational performance improvement. Peter has practised business coaching since 2001 and supported the development of hundreds of leaders in a broad range of industries.

He has facilitated team and public workshops around key business skills, strategic thinking, transformational change, performance improvement and the development of purpose and vision. Peter has delivered more than 2,000 hours of executive mentoring and coaching to business owners, MDs, GMs, CEOs, CFOs, senior government managers, sales and marketing managers, engineers, salespeople and others.

Peter offers specialist support to our clients undertaking 2 primary roles:

  • Coaching: Peter expertly coaches individuals to access the full potential of their "business thinking" by helping them to contextualise, understand and manage the key drivers behind leadership performance " the patterns and habits of thinking”. With a keen focus on business results, Peter respectfully challenges individuals to uncover the full potential of their strengths for leading people to high performance.
  • Facilitation: Peter has developed a calm and politely assertive style that powerfully supports participants to engage with the workshop material. He has a humorous approach and respects the privilege of facilitating business people to improved performance. He works hard to ensure all participants meet their individual and group learning needs.

Peter possesses a Certificate IV in workplace training and development. He is a certified (L3) IECL Coach and Professional Certified Coach with the International Coach Federation. Peter is accredited in The Leadership Circle Profile , LSI, TMP Styles and other psychometric assessments.

Susan Kroening

Principal Consultant - Organisational Development

With 16 years coaching experience and over 22 years in facilitation and training, Susan has international experience and specialises in organisational culture transformation, teams, HR, building leadership capability and coaching for individuals, groups and teams. Her involvement as a lead facilitator and design consultant in organisational wide culture change programs, spans across the globe.

International highlights include KSAL Program (South Africa) Anglo-Coal (South Africa), Kookman Bank & LG (Korea), Taishin Bank, (Taiwan). Within Australia, Susan's clients include the ANZ Breakout Cultural Transformation Program (New Zealand/Australia), Woodside Energy, Glencore (Mining), ATO, Ausenco, EY and Worley Parsons.

In the late 1990's, Susan joined Deloitte in Brisbane as a Director, where she headed HR and Change Management for Growth Solutions. Her capacity to link strategy to implementation; and connect individuals and teams with their full potential led to an invitation to join McKinsey and Company. In 2001, Susan began working with McKinsey's global network of Transformational Facilitators, working in the area of cultural transformation and leadership development, within the Mindset and Capability division (2001-2012).

With a deep love for people and extensive corporate experience, Susan specializes in the 'soft' skills (which can be the harder skills to behaviourally embed). Susan is passionate about working with leaders and senior leadership teams. Working with organisations, leadership teams, and individuals, Susan's business facilitation and coaching work focuses on organisational transformation through the exploration and integration of mindsets and behaviours that invite and demonstrate: self-responsibility, results, resilience, trust, alignment and collaboration. Her work draws on current thinking and research from the fields of Mindfulness, Neuroscience, Positive Psychology, Quantum Thinking, Somatics, Accelerated Learning, Systems Dynamics, Appreciative Inquiry, Action Learning, NLP and contemporary Leadership and Adult Learning Theory.

Susan possesses a Bachelor of Education (Hons.), Diploma in Professional Coaching and Certificate IV in Workplace Training. She has accreditations in Ontological Coaching and is an NLT Master Practitioner. Susan is accredited in a range of assessment tools such as the LSI and The Leadership Circle Profiles and Emotional Intelligence Diagnostics.

Tiffany Gray

Principal Consultant - Organisational Development

Tiffany is a strategic partner and Director at PRISM Brain Mapping (Australasia), with over 20 years working experience in leadership and management roles, business improvement, human resource and organisational development. PRISM Brain Mapping holds the exclusive Australian license for PRISM - the most comprehensive neuroscience-based profiling tool.

Tiffany provides the latest in neuroscience developments and how to apply them to your work setting to improve business and leadership performance and to increase employee engagement.

Tiffany holds a Bachelor of Business (HR & IR), Graduate Diploma in Innovation and Service Management, Masters in Applied Science, Post Graduate Certificate in NeuroLeadership and a Certificate IV in Training and Assessment.

Gary Hermann

Senior Associate - Organisational Development

Gary is an experienced and capable senior leader with a substantial record in executive coaching, developing high performance teams and leading the program and project management of large scale enterprise wide change initiatives. Following a successful career in senior leadership roles, Gary discovered his passion for coaching and developing people. Gary brings a level of pragmatism to his consulting practice and supports businesses to achieve operational excellence.

Gary is a humble yet high achiever in leading complex customer sales and service call centre channels, leading retail store channels and leading large HR operational teams. Gary has steered a number of complex and challenging change projects and programs of work in areas of sales development, product launch & IT system implementation.

Gary holds a Graduate Certificate in Sustainable Enterprise, Associate Diploma in Business Management and undertook the General Managers Program with the Australian Graduate School of Management.

Rob Davey

Senior Associate - Strategic Human Resources

Rob is a Senior Human Resources and Business Services Executive with extensive experience in the development and execution of people strategies, operational excellence initiatives and improved commercial performance. He has a proven record in leading complex and large-scale business transformation and change management programs including organisational restructures, culture and business improvement projects and ERP / HRIS implementations.

Rob is a proficient planner and adopts various methodologies including Prince2, ADKAR and PMBOK.

Rob's specific capabilities and strengths relate to change leadership, diversity and inclusion, labour forecasting and strategy, business analysis and project management. He has strong a financial and commercial background with accountabilities in cost planning, profit and loss and reporting to senior leaders and boards. He is passionate about aligning business operations and process with the organisation's strategic objectives, enabling high performing teams, employee engagement and leadership development programs. He is a values-driven leader of up to 80 staff both domestically and abroad in the U.A.E. and Asia-Pacific.

Rob possesses a Bachelor of Arts (psychology) and Masters of Business Administration and Management. He is a Fellow Associated Member of the Australian HR Institute and accredited in using psychometric assessments. Rob is currently undertaking an MBA.

Gillian Klette

Senior Associate - Change Management

Gillian is an outcome focused change manager with 20 years' experience in the public and private sectors including Finance, Transport and Insurance. Her career commenced as a business analyst then project management roles. Later, Gillian discovered her aptitude and passion for change management and the practices required to effectively engage and transition people to achieve greater speed of adoption and the realisation of business benefits.

Gillian's approach combines structured methodologies with a deep understanding of the disciplines related to the project delivery life cycle. She has led the change management of large scale ICT portfolio and programs of work in complex environments.

With strong communication and stakeholder engagement skills, Gillian has delivered successful change projects from conception through to project completion, operational handover and lessons learnt.

Gillian has a Masters in Project and Change Management. She is a registered NLP practitioner and accredited in RPL Business Analysis.

Dr Claire Ryan

Associate - Organisational Psychologist

Claire has wide-ranging experience and successfully applied her empirical research skills in designing, delivering and evaluating occupational health programs, HSE assessments, leadership development programs, cultural change, group facilitation, and workplace training. Her expertise is in working from empowerment-based models to achieve suitable workforce change.

Claire brings that extra element of rigour to the work that we do and continues to design, analyse and report on a range of research and evaluation projects.

Claire holds a Doctorate in Organisational Psychology.

Phil Hoskin

Associate - Risk & HSE Consultant

The first chapter of Phil's career started with the Australian Royal Navy and Federal Police. He later went on to work with the Government Regulator and then took a Senior Management role with Ernst & Young. Phil has substantial international and national advisory experience.

The past 10 years have seen Phil consulting to all levels of Australian Government, US Aid organisations, private sector and the oil and gas industry. The benefit of working in the context of both operations and government regulation enables Phil to make a unique contribution with our clients. Phil offers strategic advisory, delivers regulatory solutions and leads our independent investigation and assurance programs. Phil also has a keen interest in mentoring and building the capability of our client's employees.

Phil holds a Graduate Diploma Compliance and Advanced Diplomas in Health & Safety, Integrated Risk Management and Auditing, a Graduate Certificate in Business and Graduate Diplomas in Public Policy and Government.

Kathy Gilbert

Senior Associate - Transformation Program Manager

Kathy is high energy and passionate about making big picture contributions. She is a senior program director and change management consultant with substantial experience leading complex and time critical programs of work with large budget accountabilities and the leadership of multi-disciplinary and sizable teams.

Kathy has worked in all levels of government including cabinet, infrastructure, health, education, emergency services, public works and the electoral commission and court services to name a few.

Kathy holds an MBA and has been trained as a Prince2 practitioner and Gateway Reviews.

Nubi Radwan

Associate - Business Analyst and Project Manager

Nubi is a firm believer that organisations require agility with the capability to adjust to change frequently and rapidly. He is a lean six sigma green belt, process/business analyst and project manager with a wealth of experience in Australia and the Middle East.

Nubi uses hybrid and expedited approaches to identifying waste in the operational value streams of an organisation and builds/executes plans to achieve lean, simplified and scalable processes that drive the organisation to its growth and improvement targets.

Nubi holds a Master of Business (Finance), Master of Business Process Management (BPM) and Bachelor of Science (Management Information Systems).

David Derwin

Associate - Transformation Project Manager

David is an experienced management consultant with an intense curiosity and no-nonsense approach. He has a proven record in delivering outcomes and is known for his measured personality and ability to quickly build rapport with all stakeholders and get to ‘ground truth'.

David's expertise has been developed from working on both “mega projects” in large complex environments and smaller organisations where he has accountability for managing the delivery of organisational change, business /culture improvement and transformation initiatives.

David holds a Bachelor of Commerce with majors in Organisational Behaviour & HR Management and Marketing and is an accredited practitioner of Prosci, PRINCE2 and Neuro Linguistic Programming.