In accordance with Australian consumer law, Insight to Influence is not required to provide a refund or replacement if you change your mind. However, we recognise that unforeseen circumstances can arise which require people and organisations to reassess their priorities and commitments. Accordingly, this policy outlines the circumstances under which a refund for programs and events may apply.
This refund policy specifically applies to programs and events which you register for online via Insight to Influence’s website, where full payment is required at the time of registration via credit card, or immediately after registration via direct deposit or other delayed payment method, in order to successfully secure your registration for attendance.
Our refund policy is based on the following considerations:
All cancellations and rescheduling requests must be submitted in writing to Insight to Influence via email, even if that notification is first given face-to-face or via phone. Requests are to be emailed to:
Given that refund amounts are calculated based on the number of calendar days prior to the commencement of the program or event that the notification is made, the date of notification will be deemed to be the date of the email sent to Insight to Influence. If you wish to confirm that Insight to Influence has actually received your notification email, please phone us on +61 7 5539 3165 immediately after you send the email.
Sometimes clients completely book out an entire program or event to the exclusion of any other attendees from outside their organisation (“Exclusive Booking”). Individuals who register for one-on-one coaching programs are also considered Exclusive Bookings for the purposes of this policy.
Exclusive Bookings are different to bookings where individuals, or groups of individuals, register to attend a program or event that will also be attended by other individuals or groups of individuals ("Individual Booking").
Exclusive Bookings and Individual Bookings are subject to different refund policy terms and conditions.
This section applies to clients who pay for registration to attend a program or event for an individual, or a group of people, where that program or event is not run exclusively for that individual or group of people, e.g. an Individual Booking as defined above.
Where client cancellations occur in relation to Individual Bookings, Insight to Influence will apply its best endeavours to secure additional registrations to backfill the position(s) left vacant as a result of the cancellation. In the event that Insight to Influence is able to successfully secure replacement attendees, then the client will receive a 100% refund of the amount paid and the refund amounts listed below will not apply. However, if replacement attendees cannot be secured, the following refund amounts apply based on the date that Insight to Influence receives written notice of the cancellation:
This section applies to clients who pay to completely book out an entire program or event to the exclusion of any other attendees from outside their organisation. It also applies to individuals who have paid for one-on-one coaching programs due to the exclusive nature of the engagement. This is referred to as an Exclusive Booking as identified above.
The following scenarios apply to Exclusive Bookings: