Online Payments Refunds Policy

Policy Considerations

In accordance with Australian consumer law, Insight to Influence is not required to provide a refund or replacement if you change your mind. However, we recognise that unforeseen circumstances can arise which require people and organisations to reassess their priorities and commitments. Accordingly, this policy outlines the circumstances under which a refund for programs and events may apply.

This refund policy specifically applies to programs and events which you register for online via Insight to Influence’s website, where full payment is required at the time of registration via credit card, or immediately after registration via direct deposit or other delayed payment method, in order to successfully secure your registration for attendance.

Our refund policy is based on the following considerations:

  • All programs and events require a minimum number of attendees in order to ensure the financial viability of running that program or event. Additionally, some programs and events require both a minimum and maximum number of attendees in order to ensure the integrity and efficacy of that program or event in accordance with its design objectives. This means that:
    • The closer we get to the scheduled date of a program or event, the more difficult it is to backfill any places left vacant by attendees who cancel their booking.
    • Withdrawal from a program or event after the commencement of that program or event can cause disruption to, and issues for, the delivery of the remainder of that program or event.
  • Programs and events that are scheduled to occur on a given date require Insight to Influence to dedicate consulting resources to that program or event. The closer we get to the scheduled date of a program or event that is completely cancelled or has to be rescheduled, the more difficult it becomes to secure alternative client consulting engagements for those staff members who were allocated to that program or event.

Cancellations and Rescheduling Notices

All cancellations and rescheduling requests must be submitted in writing to Insight to Influence via email, even if that notification is first given face-to-face or via phone. Requests are to be emailed to:

admin@insighttoinfluence.com

Given that refund amounts are calculated based on the number of calendar days prior to the commencement of the program or event that the notification is made, the date of notification will be deemed to be the date of the email sent to Insight to Influence. If you wish to confirm that Insight to Influence has actually received your notification email, please phone us on +61 7 5539 3165 immediately after you send the email.

Exclusive Bookings versus Individual Bookings

Sometimes clients completely book out an entire program or event to the exclusion of any other attendees from outside their organisation (“Exclusive Booking”). Individuals who register for one-on-one coaching programs are also considered Exclusive Bookings for the purposes of this policy.

Exclusive Bookings are different to bookings where individuals, or groups of individuals, register to attend a program or event that will also be attended by other individuals or groups of individuals ("Individual Booking").

Exclusive Bookings and Individual Bookings are subject to different refund policy terms and conditions.

Individual Bookings

This section applies to clients who pay for registration to attend a program or event for an individual, or a group of people, where that program or event is not run exclusively for that individual or group of people, e.g. an Individual Booking as defined above.

Where client cancellations occur in relation to Individual Bookings, Insight to Influence will apply its best endeavours to secure additional registrations to backfill the position(s) left vacant as a result of the cancellation. In the event that Insight to Influence is able to successfully secure replacement attendees, then the client will receive a 100% refund of the amount paid and the refund amounts listed below will not apply. However, if replacement attendees cannot be secured, the following refund amounts apply based on the date that Insight to Influence receives written notice of the cancellation:

  • Greater than 30 calendar days - 100 % refund.
  • Between 14 and 29 calendar days - 75% refund.
  • Between 6 and 13 calendar days - 50% refund.
  • Less than 6 calendar days – No refund.

Exclusive Bookings

This section applies to clients who pay to completely book out an entire program or event to the exclusion of any other attendees from outside their organisation. It also applies to individuals who have paid for one-on-one coaching programs due to the exclusive nature of the engagement. This is referred to as an Exclusive Booking as identified above.

The following scenarios apply to Exclusive Bookings:

  • Substituting Individuals - If one or more people are no longer able to attend a program or event prior to the commencement of that program or event, then the client may substitute alternate attendee(s) to backfill the vacant position(s) provided that those alternate attendees meet the pre-qualifying conditions applicable to the program or event (if any). However, once a program or event has commenced, it may not be possible to substitute individuals. Substitutions must be pre-approved by Insight to Influence as it is not always feasible to have an individual commence a program or event when it is already in progress.
  • Cancellation of Program or Event - If a client completely cancels an Exclusive Booking program or event (without rescheduling to an alternate date), then the following refund amounts will apply:
    • Greater than 30 calendar days - 100% refund.
    • Between 14 and 29 calendar days - 50% refund.
    • Between 6 and 13 calendar days - 25% refund.
    • Less than 6 calendar days – No refund.
  • Rescheduling of Program or Event - If a client wishes to reschedule an Exclusive Booking program or event, then no refund shall apply, however, additional fees may apply as follows:
    • Greater than 21 calendar days - no rescheduling fees apply.
    • Between 14 and 21 calendar days - clients may be invoiced for a rescheduling fee of 50% of the cost of the program or service unless alternative work is secured for the consultant(s) involved.
    • Between 6 and 13 calendar days - clients may be invoiced for a rescheduling fee of 75% of the cost of the program or service unless alternative work is secured for the consultant(s) involved.
    • 5 days or less calendar days - clients may be invoiced for a rescheduling fee of 100% of the cost of the program or service unless alternative work is secured for the consultant(s) involved.